The Giowell Group

Est. 1995

When Experience Matters

Contact Us
12

Written twelve books, received four book awards, three reached best-seller status.

35,000+

Books, Publications, and Documents Sold

8,500+

Companies (and individuals) trained.

1,000+

Training Sessions, Workshops, Consultations, and Keynotes

About Our Founder

Katharine, a three-time award-winning best-selling author of twelve books, is a dynamic speaker/trainer, mentor, and advisor. Her latest work, “The Ultimate Path to Forgiveness: Unlocking Your Power,” offers profound insights into the transformative power of forgiveness.

A trailblazer in the concierge industry, Katharine founded the first association for independent concierges, shaping the industry for over two decades until her retirement in March 2023. Her pioneering spirit and commitment to excellence have left an indelible mark on the profession.

Throughout her illustrious career, Katharine has trained numerous concierge and front-line staff, earning her clients a reputation as some of the industry’s most successful. Her expertise has been sought after by major media outlets, with features on ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times, and The Wall Street Journal.

For those eager to explore Katharine’s wisdom or connect with her, visit www.KatharineGiovanni.com to discover more about her groundbreaking forgiveness book and other transformative works.

What We Do…

With clients in over 50 countries, we have trained thousands of companies and individuals how to offer a concierge-level customer experience that helps them rise above their competition.

Speaking/Training

Even though Katharine has technically retired from the independent concierge world, she’s still rocking the mic at speaking engagements. If you’re interested in booking Katharine for your group, please reach out to us via email. Katharine designs custom programs available in half-day, full-day, or multiple-day sessions.

Private Sessions

If you’re looking to address specific areas of concern in your life, or you wish to simply receive guidance and support from an experienced teacher, then you’ve come to the right place. In your private session with Katharine, you’ll work together to explore the issues that matter most to you. Using a variety of tools and techniques, including intuitive guidance, Katharine will help you gain clarity and develop practical strategies for moving forward.

Get in touch with us

For more information please contact us with questions, or for a customized quote.

You can email us or give us a call at 919-263-4239 during normal business hours. 

(We apologize for the temporary email, technical trouble)

We respond within 2 business days, often sooner.


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What our clients and associates say about us

Her presentation style is timeless and she connected very well with 4 generations of service concierge’s. We look forward to additional training sessions with Katharine.

Raymond SmitRegional Process and Product Manager, Subaru of America – East RegionMillermedia

Katharine’s concierge training was precisely what our staff needed to propel customer service in our organization to a whole new level. She provided highly-relatable content for our staff who vary in age from 16 – 60 years. Katharine was delightful to work with, amazingly intuitive, and met our tight timeline for production of the training modules. The training was an excellent investment that will stand the test of time.

Linnet O’HanlonGeneral Manager, Eugene Swim and Tennis Club

I worked with Katharine Giovanni over a 7-month period on behalf of my company, Black Knight Security. We are a boutique provider of security officers and we were looking for a company with the experience in providing a training course for our security officers in a market that we would like to grow our business in.

From the very beginning, Katharine had listened and understood the inter-working of our needs and provided a virtual solution within a couple of days. She was very patient with us and provided all the necessary changes we had asked her to. She provided a customized virtual training curriculum that we otherwise would not be able to find anywhere else. I looked everywhere on the internet and found nothing that would fit our needs.

She literally hit it out of the ballpark for us! She was fantastic to work with and never hesitated to provide all that was needed in a timely fashion. I would absolutely recommend Katharine and her team for any of your hospitality/concierge needs there is no one who can do what she does with the level of experience she has. Thank you-It was our Pleasure Katharine!

Sherri Angel Black Knight Security

“After reading Katharine’s two books, I connected with her for a free 15 min consultation. Then from there I enrolled for more with the monthly consulting program… and now I Just can’t get enough …Her advice and the amount of care that she is putting into my project is unreal! When in doubt, I send her a quick email and she replies at the speed of the light which is very convenient for my progress. I just love how Katharine has the ability to always convey that positive vibe and I highly recommend her services for your next project and she will definitely set you up for success!”

Ben Vaschetti, Maison Benjamin

Katharine was engaging; she made everyone feel comfortable, but at the same time she challenged us not only to step out of the box, but dare to genuinely excel in the customer service experience.

Kaye YoungrenCEO / COommunity Management, INC., AAMCSandrew Inc.

I will never be able to thank you enough for assisting me in achieving my dreams. With your leadership and resources, I know that my company will continue to thrive. Anyone who is thinking of starting/expanding a concierge/virtual assisting business must take the time to study your methods.

Jacqueline Butler ExecuStaff Concierge Services, LLC

Katharine not only provided us with real applicable advice on how to provide the best possible customer service experience, even in the most stressful situations, but also inspired our staff to really embrace what it means to be a concierge.

Gwen KaminskasWestward Property Management

You give great advice and made me realize that I can do this! I’m in the process of forming my concierge business and I can’t wait to launch it soon! Thank you so much for sharing your knowledge, courage and wisdom!

Galina NemtsovWohl, Pennsylvania

Katharine Giovanni is a radio favorite among listeners. Her upbeat yet personal delivery will enable all to find the voice within. [She]  is ear candy for listeners that have been broken in spirit … her progressive ideas will illuminate all to get in tune with their intuition.

Shades of GrayXM Satellite Radio